SHOP ONLINE FAQs HELP CENTRE

 

Where are your lures made?

Our lures are proudly designed and made in Australia.

What is your shipping policy?

Orders are currently leaving our facility within 2-3 business days.

All orders over $50 will receive FREE domestic shipping. Exclusions Apply.

Orders with selected expedited Next Day and 2Day shipping options must be placed before 09:30am (AEDT) in order to be shipped same business day. Orders placed on weekends or holidays will be shipped next business day.

All standard orders placed before 09:30am (AEDT) will typically leave our facility via Australia Post, FedEx, USPS, or UPS within 1-3 business days. Transit times depend on your location and can vary from 1-3 business days to 1-3 weeks (International Orders). Transit times increase during the holidays. All orders are shipped from our distribution facility in Hobart, Australia.

We will do our best to accommodate the customer on changes and adjustments to an order, however we cannot guarantee this will happen. We strive to get orders out as quick as possible and once your order has been processed, it is final.

During check-out, the shipping window provided next to the selected postal service only applies once the postal service has scanned your order at our facility. It does not include the time it takes Dusky Lures to process and fulfil your order.

For all orders, if your tracking shows delivered and you have not received your package, please allow one more business day. If it still has not arrived after one business day, please contact the carrier for additional tracking information.

For all international orders, please note that Dusky lures is not responsible for taxes, duties, and fees associated with local customs. Please factor these costs separately when placing your order.

IMPORTANT NOTE: Dusky Lures will not be responsible for products that are damaged, lost, or stolen during transportation to the customer. Although we recognise lost or damage can occur while in transit, we have no control over how the shipping company handles the package, what weather conditions will be like, or theft of packages left at the front door. In cases of damage, lost, or theft, we highly encourage customers to file a claim with the shipping company.

What is your return policy?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at duskylures@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

† IMPORTANT NOTE: Dusky Lures will not be responsible for products that are damaged, lost, or stolen during transportation to the customer. Although we recognise lost or damage can occur while in transit, we have no control over how the shipping company handles the package, what weather conditions will be like, or theft of packages left at the front door. In cases of damage, lost, or theft, we highly encourage customers to file a claim with the shipping company.

Do you take custom orders?

For custom requests, please contact us directly to discuss your ideas and we’ll work together to make it happen.

How long does it take for me to receive my order?

Australian orders can typically take between 1-3 business days (Express) or 3 – 7 Days (Standard shipping)

International orders can take 3 days – 2 weeks depending on the shipment you chose during checkout.

How do I change my shipping address?

Log into your account and you can update your shipping address, or go to our Contact Page

How do I track the status of my order?

Once your order ships, you will be able to see your tracking number in your order history.

Do you ship to my country?

We currently ship World Wide.

My order arrived damaged

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How do I receive customer support?

Head over to our Contact Page and submit the contact form and we’ll get back to you ASAP!